Chief Government Spokesperson at the President’s Office, Mohamed Hussain Shareef, has called on the public to make full use of the Citizens’ Complaints Bureau, assuring that all complaints submitted through the platform will be addressed.

Speaking on a State media programme, Shareef said the bureau was established by President Dr Mohamed Muizzu to strengthen engagement with the public and ensure their concerns are heard more effectively.

He noted that similar institutions play a vital role in developed societies and form an important pillar of a functioning democracy.

“This is not an office established in name only. It was created with a clear purpose to carry out meaningful work. Similar institutions exist in countries around the world,” Shareef said.

He encouraged individuals dissatisfied with Government services or policies to submit their complaints through the bureau, describing it as a mechanism designed to bring governance closer to the people and enhance public participation.

“This platform will only succeed if it is used constructively by the public. We will take full responsibility in addressing the issues raised. This initiative reflects the President’s commitment to listening to the people,” he added.

The Citizens’ Complaints Bureau operates under the President’s Office and is designed to provide a 24-hour service for the public to submit complaints and concerns. President Dr Mohamed Muizzu announced the establishment of the bureau during his Presidential Address to Parliament on 5 February this year.

The bureau is scheduled to begin operations by mid-year. Preparations are currently underway at the President’s Office, including setting up administrative arrangements and recruiting staff.

Its core functions will include managing complaints submitted through multiple platforms via a digital system, coordinating with relevant Government institutions to gather necessary information, and ensuring timely responses are provided to complainants.