The Ministry of Health has announced that more than 13,000 calls have been received by the national mental health helpline since its launch two years ago.

The helpline was introduced on 21 February 2024 to provide first-line support to individuals facing mental health challenges. The service is accessible by dialling 1677 and operates 24 hours a day.

Speaking to State media, Deputy Minister of Health Aminath Ismail said the helpline was established in response to a pressing national need for accessible and immediate mental health support. She noted that the volume of calls reflects increasing public awareness and demand for such services.

 Aminath stated that trained professionals, including qualified counsellors, respond to calls and offer immediate assistance. Many concerns are addressed through telephone counselling, while some cases involve individuals seeking help during periods of acute emotional distress or when experiencing thoughts of self-harm.

She added that a considerable number of young people are among those using the service. Since its inception, the number of individuals seeking assistance has increased by over 300 per cent.

Aishath Shuhuza, Social Service Coordinator at the National Mental Health Department, said the helpline is available not only to Maldivians but also to expatriates residing in the Maldives.

She noted that efforts are under way to further strengthen the service, including the establishment of a system to ensure timely responses to mental health emergencies. A multi-sectoral mental health referral pathway has been developed, with implementation planned within the year.

In addition to the helpline, the Government has expanded support for individuals facing mental health challenges. From 1 January 2026, mental health treatment costs are being covered under the national health insurance scheme, Aasandha, as part of measures to improve access to care.