Ooredoo Maldives has successfully deployed an advanced Contact Center Solution for the Maldives Hajj Corporation, enhancing its ability to support pilgrims during Hajj and Umrah seasons.

This collaboration aims to streamline communication, improve service delivery, and handle high volumes of customer queries effectively.

The new solution, hosted on Ooredoo Maldives’ Tier III-compliant Data Center, was designed to address key operational challenges, such as high call volumes, outdated PBX systems, and limited IT resources.

Features like call queuing, skill-based routing, real-time monitoring, and call recording allow the Maldives Hajj Corporation to better manage inquiries while ensuring high service standards.

Built for scalability and security, the system ensures enterprise-grade protection and maximum uptime. The cloud-hosted architecture also allows for future integration with CRM platforms, enhancing customer experience management and operational efficiency.

Ooredoo Maldives’ Managing Director and CEO, Khalid Al-Hamadi, emphasised the company's commitment to empowering local organisations with reliable, scalable solutions that drive digital transformation.

Rajesh Mehta, Chief Business Officer, further highlighted the deployment as a unique solution that strengthens community support for pilgrims.

The Maldives Hajj Corporation’s Managing Director, Mohamed Shakeel, praised the new system, noting that it greatly improves their ability to respond promptly to queries, aligning with their goal of providing excellent service to the community.