The Maldives Inland Revenue Authority (MIRA) launched its Strategic Plan for 2025-2028 on December 16, 2024, marking a significant step as it approaches its 15th year of service.

The plan aims to reposition MIRA from an “enforcer” to a “facilitator,” focusing on creating a fair, efficient, and transparent tax system that empowers Maldivians, improving public perception of MIRA.

Built around four key areas—financial sustainability, stakeholder engagement, operational efficiency, and a future-ready workforce—the plan further outlines nine strategic objectives to guide its transformation. Central to this is the Gulhigen MIRA initiative, which seeks to strengthen relationships with taxpayers and stakeholders.

To improve the taxpayer experience, MIRA aims to implement electronic invoicing, expand self-service platforms, and streamline the handling of legal disputes.

Promoting voluntary compliance is a key priority for MIRA, with nationwide education campaigns aimed at increasing on-time filing and payment rates.

The plan also includes implementation of a robust IT security framework, automation of key processes, and the development of a centralised data system integrated with third-party platforms to simplify tax processes and reduce compliance burdens.

Investing in its workforce is another major focus. MIRA will enhance staff satisfaction through initiatives promoting work-life balance, competitive development opportunities, and digital proficiency, ensuring a skilled and agile team ready for the future.

Additionally, MIRA also plans to relocate operations to its own dedicated facility by the end of 2028 to ensure secure and efficient services.