Tue, 22 Apr 2025

|

DHIVEHI

BML expands digital services for Ramadan 2025

23 Feb 2025

|

Juman Anwar

Photo: BML

The Bank of Maldives has announced an expansion of its digital services, allowing customers to access all banking services online from the first day of Ramadan 2025.

With this enhancement, customers can complete transactions without the need to visit a branch. Essential banking services will remain accessible 24/7 through BML’s digital channels, including:

  • Cash deposits and withdrawals
  • Fund transfers
  • Loan, financing, and credit card repayments
  • Payments for goods and services
  • Overseas money transfers
  • Applications for Lui Loans and Financing
  • Applications for new debit, credit, and prepaid cards
  • Card management, including PIN changes, freezing, or blocking
  • Payment of Fitr Zakat

From March 1, 2025, new digital services will further simplify banking for both personal and business customers. Personal customers will benefit from digital onboarding, enabling instant online account opening, while existing customers can continue to apply for additional accounts online.

Loan and financing applications, including those for home purchase, construction, and business purposes, can be submitted digitally. Business customers will have access to instant online account opening, and ATM withdrawal limits for business cards will be increased to MVR 200,000, removing the need for cheque transactions.

International banking services will be enhanced with the introduction of instant inward remittances, allowing incoming foreign transfers of up to USD 10,000 to be credited after verification. Outward remittances of up to USD 5,000 will be possible via telegraphic transfer (TT) or international money transfer services through BML Mobile Banking.

Additional improvements will enhance customer convenience:

  • Direct card delivery to customers, eliminating the need for branch visits. Activation and PIN changes can be done via BML Internet and Mobile Banking.
  • Faster merchant settlements, ensuring payments made using BML-issued cards on the Bank’s POS terminals and Payment Gateway are credited to merchant accounts within 24 hours.
  • Quicker resolution of ATM errors, with funds returned to the customer’s account within one hour in cases of failed withdrawals or deposits.
  • Dedicated Relationship Managers for business customers, providing personalised banking support.
  • 24/7 customer support via the Contact Centre, chatbot, and Live Agents on the website, WhatsApp, or Viber.

While BML’s digital services will remain available throughout Ramadan, branch visits will be possible between 9:30 am and 12:30 pm on all working days during Ramadan and the first seven days of Shawwal. During the last 10 days of Ramadan, branches will remain closed, except on March 27th and 29th, 2025. 

Comments