Ooredoo Maldives has implemented an advanced Contact Center Solution for the Maldives Hajj Corporation to enhance support for pilgrims during the Hajj and Umrah seasons. The system, hosted on Ooredoo’s Tier III-compliant Data Center, addresses challenges like high call volumes and outdated PBX systems, improving service delivery with features such as call queuing and real-time monitoring. Built for scalability and security, the system enhances customer experience management and is designed for future integration with CRM platforms.